Privacy Policy

This Privacy Policy describes how SUNDARBUNS INNOVATION and its affiliates (collectively "SUNDARBUNS INNOVATION", we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://www.vivahsaj.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Types of Information Collected:

• Personal data provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, and email ID
• Proof of identity or address documentation
• Bank account, credit or debit card, or other payment instrument information
• Biometric information such as facial features or physiological information (when opted in)
• Behavioural information, preferences, and other information you choose to provide
• Transaction-related information on the Platform and third-party business partner platforms

Your Control: You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Third-Party Information: When third-party business partners collect your personal data directly, you will be governed by their privacy policies. We shall not be responsible for their privacy practices, and we request you to read their privacy policies prior to disclosing any information.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

Specific Uses Include:

• Assisting sellers and business partners in handling and fulfilling orders
• Enhancing customer experience and personalisation
• Resolving disputes and troubleshooting problems
• Informing you about online and offline offers, products, services, and updates
• Customising your experience on the Platform
• Detecting and protecting against error, fraud, and other criminal activity
• Enforcing our terms and conditions
• Conducting marketing research, analysis, and surveys

Note: Your access to products/services may be affected if permission is not provided to us for necessary data processing.

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products. These entities may market to you unless you explicitly opt-out.

We May Disclose to Third Parties such as:

• Sellers and business partners
• Third-party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs and payment providers

Legal Disclosures: We may disclose personal and sensitive personal data to government agencies or law enforcement if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may also disclose to enforce our Terms of Use or Privacy Policy, respond to claims of violations, or protect the rights, property, or personal safety of our users or the general public.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure.

Account Deletion: You have an option to delete your account by visiting your profile and settings on our Platform. This action will result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may refuse or delay deletion of your account in the event of any pending grievance, claims, pending shipments, or other services.

Retention Period: We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Communication Consent: You consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

Withdrawal of Consent: You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting. Your withdrawal will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we may restrict or deny provision of our services for which we consider such information necessary.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about significant changes to the Privacy Policy in the manner as may be required under applicable laws.