Refund & Cancellation Policy

Sundarbuns Innovation Pvt. Ltd. (“Vivahsaj”, “we”, “our”, “us”)

Last Updated: March 2026

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product that you have purchased through the Vivahsaj platform (https://www.vivahsaj.com/). Vivahsaj is the seller of all products listed on the platform, operating under a Principal-to-Principal model. Please read this policy carefully.

Cancellation by Vivahsaj

If we are unable to fulfil your order due to stock unavailability, vendor issues, or any other reason attributable to us, we will:

  • Notify you immediately with the reason for cancellation
  • Issue a full refund to your original payment method

Your Protection: As the seller on this platform, Vivahsaj takes full responsibility. If we cancel your order, you receive a 100% refund — no deductions.

Damaged or Defective Products

If you receive a damaged, defective, or wrong product, report it to our customer service team within 3 days of delivery. The request will be reviewed and verified, after which a refund or replacement will be processed. Please see our Return Policy for details.

Refund Processing Timeline

Once a refund is approved by Sundarbuns Innovation Pvt. Ltd., it will be processed within 5–7 business days.

Note: Refunds will be credited to the original payment method. Please allow an additional 2–3 business days for the amount to reflect in your account depending on your bank's processing time.

Quick Reference

Within 24 hours: Full refund, no questions asked
Defective / Wrong item: Full refund or replacement after verification
Refund timeline: 5–7 business days after approval

How to Request a Refund

  1. Log in to your Vivahsaj account and go to your Orders page
  2. Select the order and click “Request Refund” or “Cancel Order”
  3. Provide the reason for your request and any supporting information
  4. Our team will review your request and respond within 48 hours

Alternatively, contact our customer support at rrgroupshamli@gmail.com or call +91 88777 77361.

This policy is subject to change without prior notice. Please review periodically for updates. Your continued use of the Vivahsaj platform constitutes acceptance of this policy.

Sundarbuns Innovation Pvt. Ltd. — Registered Office: Shivaji Park, Delhi Road, Shamli, Uttar Pradesh, India