Return Policy

Sundarbans Innovation Pvt. Ltd. (“Vivahsaj”)

Last Updated: March 2026

Vivahsaj is operated by Sundarbans Innovation Pvt. Ltd. This Return Policy explains the conditions under which products purchased on the Vivahsaj platform may be returned or replaced. For cancellation and refund details, please refer to our Refund & Cancellation Policy.

When Are Returns Accepted?

Returns on Vivahsaj are accepted only in the following cases:

  • Manufacturing Defect: The product has a defect that makes it unfit for use or significantly different from its listed specifications
  • Wrong Item Received: You received a product different from what you ordered

Important: Returns for reasons other than manufacturing defects or wrong items (e.g. change of mind, incorrect size selection, buyer's remorse) are not accepted.

Reporting Window

You must report a defective or wrong item within 3 days from the date of delivery.

After 3 days: Reports received after the 3-day window will not be eligible for return or replacement.

Verification Process

All return requests are subject to verification by Vivahsaj before a return or replacement is approved. This is to ensure that the claim is genuine and meets our return criteria.

1

Report the Issue

Contact us within 3 days of delivery with your order number, description of the issue, and photos or video evidence

2

Vivahsaj Reviews

Our team verifies the claim and may request additional information or evidence

3

Decision

If approved, you will be offered a replacement or refund depending on product availability

4

Return Shipping

If the item needs to be returned, shipping arrangements are handled on a case-by-case basis in coordination with the seller

Return Shipping

Return shipping is arranged on a case-by-case basis. Since wedding-related products can be large or heavy, the logistics of return shipping will be coordinated between Vivahsaj, the buyer, and the seller.

Note: For verified manufacturing defects or wrong items, Vivahsaj will work with the seller to arrange return pickup or cover return shipping costs where feasible.

Non-Returnable Items

The following items are not eligible for returns, even in case of defect:

  • Perishable items (flowers, food items, etc.)
  • Custom or personalised products made to your specifications
  • Items marked as “non-returnable” on the product page

For non-returnable items that arrive defective, we will assess the situation and determine an appropriate resolution on a case-by-case basis.

Refund on Approved Returns

For approved returns:

  • If a replacement is available, we will ship the correct/new product at no additional cost
  • If a replacement is not available, a refund will be processed within 5–7 business days after we receive and inspect the returned item
  • Shipping charges originally paid are non-refundable

For full details on refund timelines and deductions, please see our Refund & Cancellation Policy.

Quick Reference

  • Returns accepted only for manufacturing defects or wrong items
  • Report within 3 days of delivery with photo/video proof
  • All returns are subject to verification by Vivahsaj
  • Return shipping handled case-by-case with the seller
  • Perishable and custom products are non-returnable
  • Shipping charges are non-refundable

Need Help?

For return requests or product issues, contact us:

  • Email: rrgroupshamli@gmail.com
  • Phone: +91 88777 77361

This policy is subject to change without prior notice. Please review periodically for updates. Your continued use of the Vivahsaj platform constitutes acceptance of this policy.

Sundarbans Innovation Pvt. Ltd. — Registered Office: Shivaji Park, Delhi Road, Shamli, Uttar Pradesh, India